Westhere Ltd General Privacy notice

The policy: 

This privacy policy notice is for the company Westhere Ltd who are the nominated data controller for your personal data. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information including your rights under current laws and regulations. Westhere Ltd are committed to your privacy and protection of your personal information. By agreeing to work with Westhere Ltd or using our associated websites, you agree and consent to the collection, use and disclosure of your personal information, as outlined in this statement or as and when otherwise explicitly directed by you.

“Personal data” is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, or address). Identification can be directly using the data itself or by combining it with other information which helps to identify a individual. The processing of personal data is governed by legislation relating to personal data which applies in the United Kingdom including the General Data Protection Regulation (the “GDPR) and other legislation relating to personal data and rights such as the Human Rights Act.

We encourage you to read this policy carefully and contact us directly if you have any questions or concerns regarding our privacy practices. if you do not agree with our privacy policy, you may elect not to work with Westhere Ltd or use their associated websites.

Who we are:

This privacy notice relates to the company Westhere Ltd. The nominated data protection officer for the company is Tristan Brooks who can be contacted at enquiries@westhere.com

What information do we collect:  

In order to carry out the required tasks associated with working with our clients and visitors to our associated websites we may collect the following personal information. This information is collected from direct contact or indirect referrals requesting our services, from the installation of security systems and through the use of our website.

• Name, Title and aliases
• Contact details such as address, telephone number and email address
• Photographic images of residential and commercial property
• Names and telephone numbers of nominated alarm notification persons
• Telephone numbers connected to installed alarm panels
• User names and passwords for CCTV systems and remote viewing apps
• IP addresses

This information can be held in electronic and hard copy format.

Do we need your consent to hold and use your personal data:

In all cases you have given consent for your contact details to be passed to Westhere Ltd or have provided your contact details to Westhere Ltd directly, verbally or electronically in order to obtain our goods and services; This implies that you consent that Westhere Ltd may hold your contact information. Further personal data will be recorded should you agree to accept our quotation and therefore our privacy policy. Please contact the data controller directly if you would like all personal data to be removed from our records.    

How do we use your personal information:  

Your personal data is used for some or all of the following purposes;

• To contact you directly to arrange site survey visits
• To prepare and deliver quotations for providing goods and services
• To install, commission service and maintain your security systems
• To prepare and issue invoices for goods and services
• To notify you of required actions regarding your security system
• To contact you by post, email, telephone or using social media
• To promote the interests of Westhere Ltd and the STT Secure program
• To maintain our own accounts and records
• To seek your views comments and opinions
• To notify you of changes within Westhere Ltd and the STT Secure program

When do we share personal data:  

We take our responsibility to protect and secure your personal data seriously and ensure that only limited information will be shared with West Mercia Police as part of our joint monitoring of the STT Secure program:

How do we secure personal data:  

All personal data is secured as follows:

• Electronic data:  Is held securely on company computers and backed up using a secure cloud server.
• Hard Copy Data: Is held securely at the companies head quarters in secure storage in locked areas.
• Access to all personal information is controlled and available to key trained personal only to prevent unauthorised access, use, destruction or disclosure.

How long do we keep your personal data for:

We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. For example, it is currently best practice to keep financial records for a minimum period of 8 years to support HMRC audits or provide tax information. We will retain personal data for as long as we believe it is necessary but in general, we will endeavour to keep data only for as long as we need it. This means that we will delete it securely when it is no longer needed.

Your rights in relation to personal data:  

You have the following rights with respect to your personal data. When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.

1.The right to access personal data we hold on you

• At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from. Once we have received your request we will respond within one month.
• There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee.

2. The right to correct and update the personal data we hold on you

• If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.

3. The right to have your personal data erased

• If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold.
• When we receive your request we will confirm whether the personal data has been deleted or the reason why it cannot be deleted (for example because we need it for to comply with a legal obligation).

4. The right to object to processing of your personal data or to restrict it to certain purposes only

• You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.

5. The right to data portability

• You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.

6. The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained

• You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).

7. The right to lodge a complaint with the Information Commissioner’s Office.

• You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

How to contact us:

Please contact the nominated data controller if you have any questions regarding this privacy notice or the personal data we hold about you, or to exercise all relevant rights, queries or complaints at enquiries@westhere.com

Last updated 06/01/22